Legal notice
PUBLISHER
The website accessible, notably, at the address https://www.ilohotels.fr (hereinafter: the "Site") is published by the company ILO Hotels, a French company registered with the Paris Trade and Companies Register under number RCS
Paris B 982 128 233; VAT number FR11982128233 with a share capital of €5,000 and whose registered office is located at 132 BD du Montparnasse 75014 Paris ; (hereinafter referred to as "ILO").
HOSTING
Company: SquareSpace
URL: www.squarespace.com
GRAPHIC DESIGN
Company: Bonjour Paris
INTELLECTUAL PROPERTY
The Site as a whole, as well as each of its components (including, but not limited to, texts, diagrams, structures, software, animations, images, photographs, illustrations, videos, graphical or editorial representations, logos, etc.) constitute works of the mind protected by the Intellectual Property Code as well as by any other applicable international legislation.
ILO is solely authorized (directly or through licenses or authorizations) to use the elements composing the Site, domain names, trademarks, designs, etc., as well as the images and editorial content reproduced therein.
The use of all or part of the Site, including by downloading, reproducing, transmitting, representing, or distributing for purposes other than consultation and personal and private use by the Internet user for non-commercial purposes, is strictly prohibited. Violation of these provisions exposes its author to the penalties provided for both by the Intellectual Property Code, in particular for copyright infringement and trademark rights, and by the Civil Code in terms of civil liability.
Creating any hypertext link pointing to any of the web pages or elements composing the Site is prohibited without prior written authorization from ILO, which authorization may be revoked at any time. Any content, website, or other with a hypertext link directing to the Site or to any of its composing elements are not under the control of ILO, and therefore, it disclaims any responsibility (including editorial) regarding access to these sites and their content.
SITE AVAILABILITY
ILO endeavours, as far as possible, to maintain permanent accessibility to the Site, but is not obliged to achieve this. ILO may therefore interrupt access to the Site, notably for maintenance or update reasons, or for any other reasons, notably technical or editorial, without notice or prior information to Internet users, without ILO being held responsible for the consequences of these interruptions, both towards Internet users and any third party.
Furthermore, ILO cannot be held responsible if Internet users are unable to access all or part of the Site due to any technical defect or problem, notably and non-exhaustively related to:
failure and/or congestion of the Internet network,
failure of Internet access providers,
human error or electrical origin,
any malicious intervention,
any software or hardware malfunctions,
force majeure.
CONSUMER MEDIATOR
Tourism and Travel Mediation
15 avenue Carnot 75017 Paris
Telephone: 01 42 67 96 68
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel
A consumer with a dispute with a professional can approach the online dispute resolution platform (RLL): https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_fr.htm
The website and the information it contains are protected by French intellectual property law and international conventions. Except for use by close family members or for private use, the website and any element of its content may not be reproduced, republished, transcribed, modified, or transmitted without the prior authorization of the right holder.
A consumer with a dispute with a professional can contact AME Conso:
either online (https://www.mediationconso-ame.com) by completing the dedicated form provided, accompanied by supporting documents.
or by postal mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, accompanied by supporting documents.
After contacting customer service and in the absence of a satisfactory response within one month, the customer may contact the Mediation and Arbitration Center of Paris whose coordinates are indicated below:
AME11 place Dauphine 75001 PARIS www.mediateurseuropeens.org
BLOCTEL SYSTEM
Bloctel is a free service allowing registration of one's own number, that of one's spouse, or children, to oppose telephone canvassing on these numbers.
Decree No. 2022-1313 of October 13, 2022, provides that from March 1, 2023, telephone canvassing of consumers will be authorized only from Monday to Friday, from 10 am to 1 pm and from 2 pm to 8 pm. It will, however, be prohibited on Saturdays, Sundays, and public holidays.
This regulation will apply both to people not registered on the telephone canvassing opposition list "Bloctel" and to those registered but solicited within the framework of an ongoing contract.
To learn more about this change, you can consult our dedicated article: New measures to regulate telephone canvassing.
RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised for contracts for the provision of services other than residential accommodation, transportation services, car rentals, catering, or leisure activities that must be provided on a specified date or period, as indicated in Article L. 221-28 of the Consumer Code.
RESPONSIBILITY
ILO endeavors to ensure, to the best of its abilities, the accuracy and updating of the information disseminated on the Site, of which it reserves the right to modify, at any time and without notice, the content.